Industry Analysts Say Rapid Growth of Third-Party Maintenance Programs Spurred By Drive to Extend Life of Hardware and Reduce Expense of OEM Support Contracts
SANTA BARBARA, Calif., Aug. 15, 2018 (GLOBE NEWSWIRE) — OSI Global IT, a leading vendor of IT hardware and support services, says it is responding to the continued rapid growth of Third-Party IT Maintenance sector by providing a complimentary Maintenance Support Assessment to IT stakeholders through its Systain business unit. Headquartered in Santa Barbara, Calif. and with global service coverage, Systain delivers Third-Party Maintenance (TPM) to enterprises seeking a value-priced replacement or supplementary alternative to traditional OEM (Original Equipment Manufacturer) support programs.
In addition to a 24/7/365 Technical Assistance Center (TAC) help line and a spectrum of Service Level Agreements (SLAs), Systain offers on-site engineering support and hardware replacement from 600 replacement part forwarding locations worldwide, providing same-day 4- hour or next business day delivery. Executives and technology managers interested in requesting a Systain Maintenance Support Assessment are invited to call 1-866-602-4674 or e-mail [email protected]
“The brisk expansion of the third-party hardware and support sectors is proof that CIOs, Infrastructure and Operations Managers, and Purchasing Directors are serious about lowering their acquisition costs and reducing operating expenses,” says Christian Saunders, co- founder and president of OSI Global IT. “Increasingly, these stakeholders want a single-source supplier able to deliver IT maintenance at a much lower cost and with a higher degree of responsiveness than the incumbent OEM support programs. As a leading supplier of pre- owned hardware from all major OEMs back by our global IT maintenance services, we are ideally positioned to be that end-to-end technology partner.”
Data gathered by technology industry analysts show that OEMs have experienced significant erosion of their dominance of the IT maintenance market, largely due to the availability of competitively-priced support options such as Systain which are entirely independent of traditional manufacturer and VAR channels. According to tech analyst Gartner, Inc. much of this shift has been created by customers increasingly resistant to the high costs and policies of incumbent OEM vendors. In a highly cited research note, ‘Market Guide for Data Center and Network Third-Party Hardware Maintenance’ (August 7, 2017, ID: G00327263), OSI Global IT’s IT maintenance business was included as a “representative vendor”.
Among the reasons identified by author Christine Tenneson for the increased adoption of independent maintenance are stakeholders seeking the advantage of greater “flexibility and customized support from TPMs” and as a replacement when “the original warranty runs out rather than renew the OEM support contract due to significant increases in OEM post-warranty pricing”.
“We continually speak with IT professionals actively seeking low-cost alternatives to expensive OEM contracts and pricing, and our customized Systain support programs are designed to meet their high expectations,” adds Mr. Saunders. “Although reduced support costs are typically first and foremost in our conversations with IT professionals, they’re also looking for a comprehensive, end-to-end approach to their maintenance needs which is where our Systain programs really perform.”
Systain IT Maintenance Advantages
- Cost Savings: Average capex savings of 60% to 80% off OEM support contracts
- Customizable: Flexible SLAs and support based on infrastructure and in-place OEM support
- Customer Portal: Multi-vendor maintenance and warranty contract management interface
- Global Coverage: 600 service depots and hardware stocking locations in all major markets
- Pre-Owned and New Inventory: Responsive repair and replace capability through OSI Global IT’s massive inventory
- Infrastructure Assessment: Expert review of all existing new, post-warranty and planned IT assets
Visit Systain online at www.systain.io for further information and to request a free support consultation with a service technician.
About OSI Global IT
OSI Global IT is a leading supplier of pre-owned, surplus and new-in-box IT infrastructure hardware for organizations seeking to break free from the constraints imposed by outmoded and self-serving OEM business practices. Our OSI Hardware, OSI Optics and Systain business units empower our customers to avoid unnecessary expenditures, minimize complexity, and maximize the buying power of their IT budgets. By offering OEM products consistently priced at 70% to 90% below OEM list price, we’ve become the “go-to” hardware vendor and IT maintenance supplier for clients here in the U.S. and Canada, and across the globe. For more information, call 1-866-602-4674 or visit www.osihardware.com.
Contact: Christian Saunders 1-866-602-4674 [email protected]